FAQ Singapore Assist
Singapore Assist Airport Meet & Assist

This Singapore Assist Airport FAQ for Meet & Assist explains how you will be welcomed, escorted and assisted through Changi Singapore SIN airport.
What are the main benefits of Singapore Assist Airport Meet and Assist?
1. Fewer lines, less mixing with other travellers
2. Special short cuts, lanes, add-ons and facilities
3. A faster and easier airport experience, door to door
4. A personal assistant to guide you in a large 5 terminal airport
5. Help with language, local procedures & unexpected problems
What is included in a Singapore Assist Airport Meet Assist service?
Arrival Services: you will be met near the air-bridge; escorted to and through visa on arrival, security and immigration. Expert local airport staff will help you identify collect your bags, escort you through customs checks and take you direct to your driver or welcome party.
Departure Services: you will be met near the entrance of the terminal building; and escorted to and assisted through security, check in, customs and immigration. You will be taken to your airline or membership lounge, or direct to the flight’s boarding gate.
Connection Services: you will be met near the air-bridge, escorted to and through any visa, transit, security, immigration, baggage, check in, or customs procedures. You will be taken to your airline or member lounge, or direct to the flight’s boarding gate


Is Fast-track available in Singapore airport?
Fast-tracking saves time and hassle and makes the passage through an otherwise busy or difficult airport both fast and easy. A successful Fast-tracked airport service is one where you did not have to queue in line, and/or the time it took to pass through the airport was reduced. Fast-tracking is achieved differently in each airport. The executive arrival service in Singapore does not usually include a fast track. Our Elite VIP and VVIP Singapore service does allow border control clearance to be done in a private terminal facility, privately and without lines or crowds.
Other FAQs
How do you give these sorts of services?
We have long term contractual partnership built over many years with airport based businesses. They have the trained staff, security passes, airport approvals and operational knowledge to provide special Meet and Greet Airport Assist at Changi
Are your services legitimate and legal?
Yes. Absolutely. We only used licensed local partners, companies, agents and staff who have the necessary airport security clearances, approvals and passes to work in secure non-public areas and provide the services that have been booked. All our services are pre-ordered and pre-arranged with airport departments (which is why we may need passenger passport data).
Is a baggage porter, lounge or golf cart buggy included?
Depending on the service selected there may be an electric buggy and/or a lounge access included as well. If you have very many, very heavy or very large bags, we can arrange porter services as an addon to meet and assist
Where will I find my meet assist greeter?
For arrivals they will be waiting with a signboard for you at or near the end of the air-bridge or air corridor (i.e. somewhere between airplane door and the terminal building). Alternatively – if the airline has parked at a remote location and a tarmac bus is used to transfer you from the plane to the terminal – they will wait with a signboard at the entrance to the terminal building where the airline’s bus drops you off.
For departures they will be waiting for you at “kerbside” (meaning at the drop-off zone at the departure terminal level), or – because of the heat – at a special counter or booth just inside the terminal, or in front of the airline’s check in desk.
Where you will be met is described in your booking confirmation.
What do I do if I can’t see my meet and assist greeter?
You should look really carefully, for your name board as sometimes they are easy to miss due to congestion, jet lag, passengers checking their handphone messages as they disembark, or crowded areas where several uniformed staff are waiting with name boards. If you really cannot see the greeter then you must call the local emergency number, or use the emergency contact chat link we will have sent you.
Do you offer help to connect between two flights in Singapore Changi?
Yes. A transit connection may involve a switch between terminals. For low cost airlines sometimes re-checking in landside is required. For regular airlines just using the airside transfer desks in the transit area is possible. Connections can be very complicated where different carriers, low cost airlines, different terminal and different flight tickets are involved. They require special review and quotation by our senior booking staff.
Are children permitted? Are there any discounts?
Yes. Children are welcome. There is a 100% discount for infants aged under 24 months.
How do I make a Change or cancel to my booking?
If you already have your booking confirmation you must E-mail us with the Change request as soon as you can. Where we get less than 48 hours notice of a major Change or Cancellation then a percentage of the price paid may be charged. See the Terms and conditions for details. If you do not present yourself to the airport representative (for whatever reason), or if you decide not to take a service that has been booked, this will be classed as a no-show cancellation and there will be no refund or credit for that service.
Do I need to tell you of every little change to my plans?
No. But major Changes should be advised to us. A Major Change is a change which will affect how, when and where the service you have booked is given. For example a Major Change would be a change in the named “lead” passenger, in the date of service, of the flight number, or a significant change in the kerbside meeting time for a departure, or a request for an additional feature (like a porter, buggy, lounge) or a change to the number of passengers to be served. If in doubt E-mail us
Are there any other restrictions or rules that might apply?
Singapore Airport has its own airport rules and regulations. These policies who may supersede the local provider’s own operating procedures. Sometimes there is a temporary security clampdown or similar temporary alert condition ordered. Both of these may effect parts of the usual VIP service. In such a cases, these are beyond our control, but we will help as much as we are allowed to do. Permission to enter a country, or to board a flight, and/or the imposition of related quarantine or other restrictions are decided by local border control, the local health authorities, and/or the airline
Who are you and what is your company?
We are a group of Meet and Assist experts who have been providing these VIP services for 15 years in various airports. In 2023 created “Singapore Assist” to focus on Changi airport services.
The company with which you will book is Transzend Company Limited. This was recently incorporated to handle airport meet and assist services in Singapore, Europe, China, Canada and USA airports.
This this the end of these Singapore Airport FAQs. For booking help see the HOW TO BOOK page.

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